Frequently Asked Questions
Everything you need to know about your Jimmy Fairly experience.
How long does shipping take for my new eyewear?
Standard shipping usually takes 3-5 business days. Once your glasses have been handcrafted and quality-checked, you will receive a tracking number via email.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your frames, you can return them in their original condition for a full refund or exchange.
Can I order prescription lenses online?
Yes, simply upload a photo of your valid prescription during the checkout process, and our opticians will ensure your lenses are tailored to your specific needs.
Are your lenses scratch-resistant?
Every pair of Jimmy Fairly glasses comes with high-quality lenses that include anti-reflective and scratch-resistant coatings as standard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout.
What is the 'Buy One, Give One' initiative?
For every pair of glasses you purchase, we donate a pair to someone in need through our partnership with RestoringVision. It is fashion with a social impact.